Following project completion, you will want to put a system in place to monitor the project’s performance and be ready to respond to possible issues. The following are a list of suggested good practices:
Institute Long-Term Monitoring and Oversight Processes
Create a small oversight committee
Where possible, keep the core team engaged and utilize its expertise to continue monitoring the project. Where possible, it’s also recommended that the oversight committee be relatively lean to prevent it from becoming unwieldy.
Update key departments
Maintain regular communication with critical internal teams such as finance, legal, and accounting. This could be done via monthly update calls.
Anticipate staff turnover
Document the ongoing procedures and create some level of redundancy in staff roles to minimize the impact of employee turnover.
Establish periodic milestones
Establish regular checkpoints and long-term milestones to revisit the contract at key junctures and ensure regular oversight.
- A successful communications announcement that meets the needs of the city and the developer
- A project that commences operations on time and is quickly integrated into city operations
- A highly-educated, experienced set of internal team members who will monitor the project and be ready to assist with future efforts